Memo From Susan Saul about the Clear Holdshelf problem

From:	"Susan Saul" <ssaul@minlib.net>
To:	"Circulation" <circulation@minlib.net>
Date:	04/06/2011 05:37 PM
Subject:	[circulation] Progress Report on Clear Holdshelf problem

Progress Report on Clear Holdshelf problem

 

We have just had an update from the III Helpdesk on our Clear Holdshelf problem.

 

There were 2 scenarios that presented problems:

 

The first, the duplicate Clear Holdshelf entries that were appearing since last week, has diminished quite a bit. This was the easier part of the cleanup for the Helpdesk. You should no longer be seeing many items duplicated on a second run of Clear Holdshelf.

 

The second part was the appearance of a large number of entries on your Clear Holdshelf report where you were unable to locate the items. These entries resulted from holds that had been picked up by the patron, but the system did not properly reflect that the item was no longer on the Holdshelf. The Helpdesk is working to clean up these extraneous entries but it will probably take a few more days before this is back to normal. In the meantime, if you are unable to find a lot of the entries on your Clear Holdshelf, do not spend extra time trying to investigate.

 

We thank you for our patience as we continue to work with the Helpdesk to be sure this issue is fully resolved.

 

------------------------------------
Susan F. Saul
Head, User Services
Minuteman Library Network
(508) 655-8008 x226
ssaul@minlib.net