Lost Card Procedure Revisited

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By ssaul

Created 12:53pm

Process a Lost Patron Card

Membership has approved the following procedure for dealing with the report of a Lost card. The procedure was developed by the Standards Working Group and approved by Membership.

Effective February 15, 2011

1. If the patron is in the library reporting the card lost, and is able to produce valid ID, replace the card immediately, giving the patron a new card and replacing the old barcode with the new barcode in his existing record.

2. If the patron is simply reporting the card lost, but not replacing it at that time (patron may be on the telephone making the report, or unable to produce valid ID):
   • expire the card IMMEDIATELY and
   • insert a message:  CARD REPORTED LOST/STOLEN - ASK FOR ID.  INITIALS/AGENCY DATE

When the patron does replace the card, the desk staff should:

• Check ID
• Give the patron a new card by replacing the old barcode with the new barcode in his existing record
• Update the expiration date
• Remove message
• Do not edit the barcode field to include "Previous ID"

   A clean up effort will be made to delete old messages of this type in the future.

In either case, any patron should have only 1 barcode.

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Source URL: http://staff.minlib.net/content/process-lost-patron-card