Courtesy Notices Not Received/Overdue notices

Recently, I had a library user come to me to complain that she had not received her courtesy notices.  Do you know what to do if someone is saying that they are not receiving their email messages? 

 Have a look at: http://staff.minlib.net/content/emails-not-received-patrons

and at: http://staff.minlib.net/content/undelivered-emails

Here is what we have posted for the patrons right now:

http://www.mln.lib.ma.us/catalog/faq_email_notices.htm#email_notices6

There are files at both Circulation desks under the heading:  emails, not received.

 

Reminder:  We send out overdue notices by email but no longer by US mail.  Bills and Final notices do go out by US mail.  This way, we are being more environmentally friendly (and saving postage).