A few more pics!

Graduating Class of 2013/WPL Page Party May 21st, 2013

New! Problem Report Form

There is a new problem report form and procedure that has been developed by a small group of dedicated Circ Librarians in the Minuteman Network!

This new form is simple and clear and I think that you will like it!

Here is the link

You will need to log into the Minuteman Staff Homepage to see this.

I will be putting these forms in all of the file folders at the circ desk.  They will also be available in the AV and Children's Departments.

Basically, they are like this:

M  Via:  Metro West

To:

________________________

Town/Institution

ATTN:___________________

DATE SENT:________________

NOTE:_____________________

---------------Fold Here-----------------

Minuteman Library Problem Report

1)  Do Not check item in

2)  Contact patron about problem resolution process

3)  Add message to patron record-

"Problem item returned to owning library on date.

(title, returning library/staff initials)"

4)  Place form inside secured item

(Only routing portion of slip visible.)

Note: Items with visible barcodes

do not need to be packaged.

Item Barcode_____________________

Date returned_____________________

Problem description:________________

__________________

___________________________________

____________________________

•  Patron told us about the problem
• Staff noticed problem

Staff Initials_________________________________________________________________

Library

Questions?  Comments?  Let me know!

Tech Services Problems/New Procedure!

We have a new procedure in place for those tech services problems that come up from time to time.

As most of you know, the Tech Services shelf is located on the bottom shelf in the circ office.
(entering circ office from Browsing room side, bottom on your right underneath the book group shelves).

As before, all damaged books should be marked damaged in Millenium and placed on the shelf by the window.
(Fourth shelf down on your right in front of the window when entering circ from browsing room side.  Underneath the on the fly shelf for materials checked in 'on the fly')

Marcia has created a NEW FORM for the processing materials.  The form is BRIGHT ORANGE and says the following:

TECH SERVICES PROBLEMS

All damaged books are sent to Anne.

Please change status to p (In Processing) before sending down to Tech Services

PROBLEM:

Needs new cover    ______________

Needs replacement spine label   ___________

Needs tape replacement  ________________

Genre sticker missing  _________________

Dewey number problem  _________________

Replacement book  ____________________

Other:  Please specify  ___________________


Name:  (REQUIRED:  PLEASE PRINT)

Date:____________________________

We will place these forms at all of the public service desks that currently have the PINK Problem forms for AV problems, damaged books, children's material problems, etc.

Bottom Line:  When sending these materials to processing:  attach the form, include your name, describe the problem, change the status of the item to in processing.  

Please Note:  We may tweak this form a tiny bit as we get going, BUT the underlying principles will be the same.  Following this procedure will really help our processing department to know WHY things have been sent to them and to know WHO to contact if there are any questions!

Library Insight Directions

Just an FYI for our new Events Calendar, Library Insight.

Kate's how to instructions can be located:

• In the files at both circ desks under:  Library Insight.
• In the Circulation Manuals under:  How To

Louise using Library Insight

 

Avoiding "slip" ups

How to process holds in the most efficient manner possible?

Some might say, hey print all of the slips first.  Then, go back and tear.  Match slips up with the book.

Here's the problem:  Although this looks like a good idea in theory, it does not work well in practice.

--While thinking that this involves a smoother operation, one could inadvertently put the wrong slip in the wrong book.

--This mistake could continue on to the next hold.

--When using the "tear" method, the slips look frayed and valuable text could be lost.

Here's the Skinny:  PRINT ONE SLIP, PLACE IN BOOK OR ON AV ITEM.

Questions?  Comments?  See me!

New! 5 year expiration=2018

Reminder when registering people for library cards.....five years from today will be today's date/2018 not 2017 as we have been typing for the past year!

Happy New Year!

5 years from today=2018!