There is a new problem report form and procedure that has been developed by a small group of dedicated Circ Librarians in the Minuteman Network!
This new form is simple and clear and I think that you will like it!
You will need to log into the Minuteman Staff Homepage to see this.
I will be putting these forms in all of the file folders at the circ desk. They will also be available in the AV and Children's Departments.
Basically, they are like this:
M Via: Metro West
To:
________________________
Town/Institution
ATTN:___________________
DATE SENT:________________
NOTE:_____________________
---------------Fold Here-----------------
Minuteman Library Problem Report
1) Do Not check item in
2) Contact patron about problem resolution process
3) Add message to patron record-
"Problem item returned to owning library on date.
(title, returning library/staff initials)"
4) Place form inside secured item
(Only routing portion of slip visible.)
Note: Items with visible barcodes
do not need to be packaged.
Item Barcode_____________________
Date returned_____________________
Problem description:________________
__________________
___________________________________
____________________________
- Patron told us about the problem
- Staff noticed problem
Staff Initials_________________________________________________________________
Library
Questions? Comments? Let me know!
